Privacy Policy

Section 1 – How We Use Your Information
When you place an order with us, we collect the personal information you provide, including your name, delivery address, and email address, so we can process and fulfil your purchase. When you browse our website, certain technical data such as your IP address, browser details, and device system may also be collected automatically to help us improve performance and user experience. If you choose to opt in, we may send you emails about updates, offers, or news related to our store.

Section 2 – Consent
By submitting your personal information to complete a purchase, confirm a payment method, organise shipping, or request a return, you agree that we may use that data for those purposes. If we intend to use your information for any additional activities, including marketing communication, we will always ask for clear permission beforehand. You may withdraw your consent at any time by contacting us at info@homeoflana.com.

Section 3 – Sharing of Information
Your personal data may be disclosed if required to comply with legal obligations or if there is a breach of our Terms of Service. Outside of these situations, we handle your information responsibly and only for the purposes described within this policy.

Section 4 – Hosting and Payment Protection
Our store operates on the Shopify Inc. platform, which supplies the infrastructure that allows us to sell products online. Information is stored on secure servers protected through encryption and firewall technology. When payments are processed through a direct payment gateway, the details are encrypted according to PCI-DSS standards and retained only for the time needed to finalise the transaction. More information can be found in Shopify’s Terms of Service (https://www.shopify.com/legal/terms) and Privacy Policy (https://www.shopify.com/legal/privacy).

Section 5 – External Service Providers
We rely on selected third-party services to help operate our store, such as payment processors, shipping partners, and analytics tools. These providers receive only the information required to perform their tasks. Depending on their location, different legal rules may apply to how your data is handled. When you leave our website or interact with external platforms, their own privacy policies will govern your information.

Section 6 – External Links
Some pages on our site may include links that direct you to third-party websites. We are not responsible for the privacy practices or content of those external platforms, so we recommend reviewing their policies separately. We may also use services such as Google Analytics to better understand how visitors use our website.

Section 7 – Data Security Measures
We apply recognised security practices to help protect your personal information from loss, misuse, or unauthorised access. Payment details are encrypted using SSL technology and stored using AES-256 encryption where applicable. Although no method of transmission is completely secure, we follow PCI-DSS guidelines and standard protection measures to reduce risks.

Section 8 – Cookies and Tracking
Cookies are used on our website to support functionality, remember preferences, and analyse traffic. Some third-party partners may also use cookies to assist with advertising or analytics. Most web browsers accept cookies automatically, but you can adjust your settings if you prefer to limit or block them. Please note that disabling cookies may impact certain features. Cookie preferences can also be managed through the banner displayed when you first visit our site.

Section 9 – Policy Changes
We may revise this Privacy Policy from time to time to reflect updates in legal requirements, business operations, or internal practices. Any changes become effective once published on this page, and important updates will be clearly communicated. If our business is transferred, merged, or acquired, your information may be included in the transferred assets so that services can continue without interruption.

Customer Service Availability:
Monday - Friday: 10:00 AM - 6:00 PM EST

Email: info@homeoflana.com
Phone Number: +15205527501
Contact Form: Click Here

Company Name: Ecom Innovations Ltd

Company Number: 15296867

Company Address:
9 Cedar Road
Feltham TW14 8EU
United Kingdom