Frequently Asked Questions

Processing takes 0–3 business days (Monday to Friday). During high volume periods, processing may take a little longer. Delivery takes 5–9 business days (Monday to Friday). Read more information at Shipping Policy.

Yes. If your item is damaged or not as described, please contact our support team within 7 days of delivery. We will guide you through the return or exchange process. Read more information at Return and Refund Policy.

Yes. Once your order is shipped, a tracking number will be emailed to you so you can follow its journey until delivery. You can track your order here.

You can reach our support team via our email info@homeoflana.com or via the Contact Us page on the website.

Once your return has been received, the item will be inspected. If it meets the return requirements, a refund will be issued to your original method of payment. Kindly allow up to 7 days for the refund to be finalised. Restocking fees do not apply.

If your order has not arrived within the estimated window, please allow up to 2 additional business days for potential carrier delays. We recommend checking your tracking link first for the most recent scans and delivery updates. If the package still has not arrived after that extra time, contact us with your order number and we will look into it.